Frequently asked Questions

How do I book a session?

Simple! Complete our online booking form, so we can get a better handle on what type of session your are interested in. We'll then follow up with you to schedule a consultation meeting in person, phone or video chat. If you are booking at the last minute payment must be paid in full.



How far in advance should I book my session?

During our peak season, which is between May-October, we recommend booking 2-3 months in advance. If booking at the last minute payment must be paid in full. If booked in advance we will require 50% retainer fee.



Should we meet before I book a session?

Yes! A meet & greet is an essential part of our booking process. We want to get to know you and your family as best as we can before our session. We do in-home consultations or we can meet up at a local cafe for a chat. Everyone's schedule is different, so if we need to do an online video chat that works too.



I'm not sure what kind of day I should plan?

Our sessions are all about family time. As lifestyle photographers, we want to give your family the space and freedom to enjoy each other even if it's a day at home or on an outdoor adventure. Plan lot's of activities that will keep you engaged and in the moment with those you love most.



How do I prepare for an in-home day in the life session?

Keep your home in its natural state or tidy up and declutter as much as your heart desires. Keep in mind your home is a reflection of your personality and that is what we want to capture. Our only request, because we are natural light photographers, is to open those window treatments and let the light in! Again, think of how you want to remember your family's best times at home. Dancing in the family room or baking a cake in the kitchen; do it with love and everything will fall into place.



Will there be breaks for longer day sessions?

We try to keep our sessions as casual and laid back as possible. Most of our clients describe our "session feeling" as if they were catching up with old friends. That said, we don't have scheduled breaks planned, but if at anytime you need some time "off-camera" just let us know.



How should we dress for a session?

There are too many styles and tips to list here, but our best advice is to dress according to the day. If we're staying home, keep it casual. If we're going outdoors, dress for the weather. The cameras we use help make colors come alive so choosing a matching color theme is always a nice way to go.



Can we take any traditional family portraits?

Being that we aim more for candid style photos we can leave time for a few traditional photographs towards the end of the session. This is something that we can discuss in our consultation to make sure we are all on the same page.



Can we bring our pets?

Yes! Being pet owners ourselves, we welcome all living beings to take part in our photography sessions. Keep in mind, you may not want your pet in all the photos so having an additinoal person to keep them company off camera is helpful.



How does the online gallery work?

We use a third party gallery site called Shootproof to share our digital images with our clients. After our reveal and ordering session, we will upload your final photos and send you a password protected link for your private gallery. This is where you can download and share your images for up to 3 weeks.



What is a reveal and ordering session?

Once your images are ready to view, we'll schedule a convenient time for us to present your family's photos to you in person. This also gives you the opportunity to choose your favorite images and apply your print credit towards your print lab order allowing us to start the process of creating the best wall art for your home.



How long does it take for our images to be ready?

For our day in the life session, clients can expect 3-4 weeks for sorting through any proofs and image editing before we present the final proof. For our wedding and engagement sessions, clients expect 6-8 weeks.



Will I be able to purchase wall art products?

We do offer wall art products which will be listed on our website soon. For a complete list and pricing, you can request a brochure by completing our online booking form.



How long does it take to receive my wall art products?

Please allow 2-3 weeks after your reveal and order session for your products to arrive.



What is your rescheduling/cancellation policy?

We will always do our best to accommodate our client's circumstances, whether it's rescheduling because of an illness or because of bad weather. If it becomes necessary to cancel a session, we will not issue a refund of your retainer, as it was used to hold your session date.



Do you have a referral program?

We sure do! We rely heavily on word of mouth and positive reviews. Mention who referred you or how you were referred to us on our online booking form and they will receive a special gift.



Are you ready to book?

Let's get started!
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